Terms & Conditions
Effective Date: 01st June 2025
Website: https://www.brassessence.com
Owner: Brass Essence
Please read these Terms and Conditions (“Terms”) carefully before using the Brass Essence website (the “Site”). These Terms govern your use of the Site and the services provided by Brass Essence (“we,” “our,” or “us”).
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this Site. By using this Site, you represent and warrant that you meet this requirement and are fully able and competent to enter into and comply with these Terms.
2. Account Registration
To make purchases, you may be required to register for an account. You agree to:
• Provide accurate, current, and complete information
• Keep your login credentials confidential
• Notify us immediately of unauthorized use of your account
We are not liable for any loss or damage resulting from your failure to comply with these obligations.
3. Product Information
We strive to display product details, prices, and availability accurately. However, we do not guarantee that product descriptions, images, pricing, or other content on the Site is error-free. We reserve the right to:
• Correct any errors, inaccuracies, or omissions
• Change or update information at any time without prior notice
• Refuse or cancel orders placed with incorrect pricing
4. Orders and Payments
a. Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including availability or pricing errors.
b. Payment
All prices are listed in [Currency] and include applicable taxes unless stated otherwise. Payment must be made at the time of purchase through the available secure payment gateways (e.g., credit/debit card, PayPal, etc.).
We do not accept UPI, GPay, PhonePe or any digital wallet payments. Only cash payments are accepted at delivery/pickup where applicable.
5. Shipping and Delivery
We aim to dispatch orders promptly. Shipping times may vary based on your location, holidays, or other unforeseen events.
• You are responsible for providing an accurate delivery address.
• We are not liable for delivery delays caused by courier services or incorrect address input.
• Risk of loss passes to you upon delivery.
6. Returns and Refunds
Please refer to our Return & Refund Policy available on our Site. Generally:
• Items must be returned unused, in original packaging, within 2 days
• Custom or personalized products are non-returnable
• Refunds are issued to the original payment method or as store credit
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, product names, and software, is the property of Brass Essence or its licensors and protected by applicable intellectual property laws.
You may not copy, modify, distribute, reproduce, or use any content without express written permission.
8. Prohibited Conduct
You agree not to:
• Use the Site for illegal or unauthorized purposes
• Interfere with the security or integrity of the Site
• Transmit viruses or other harmful code
• Attempt to gain unauthorized access to our systems or data
• Impersonate another user or entity
Violation of this section may result in suspension or termination of your account.
9. Limitation of Liability
To the fullest extent permitted by law, Brass Essence shall not be liable for any:
• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Damages resulting from your use or inability to use the Site or services
Our maximum liability to you for any claim shall not exceed the amount you paid for the product or service in question.
10. Warranties Disclaimer
The Site and all content, products, and services are provided “as is” without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site. Accessing third-party links is at your own risk.
12. Termination
We reserve the right to terminate or suspend your access to the Site at any time, without notice, for conduct that violates these Terms or is harmful to us or other users.
13. Indemnification
You agree to indemnify, defend, and hold harmless Brass Essence and its affiliates, employees, and agents from any claims, damages, or liabilities arising out of your use of the Site or your breach of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Karnataka,India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City/State].We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes your acceptance of the updated Terms.
16. Contact Us
If you have any questions about these Terms, please contact:
Brass Essence Email: support@brassessence.in
Phone: +91 9731845823
Address: 69/3,Ground floor,8th cross,ashoknagar,bengaluru-560050