Shipping policy


Last Updated: 05-07-2026

At Brass Essence, we are committed to processing and delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

1.1 All confirmed orders are generally processed and dispatched within 24 hours of order confirmation, excluding Sundays and public holidays.

1.2 Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.

1.3 During festivals, promotional events, unforeseen circumstances, or high order volumes, processing may take slightly longer. Customers will be informed if significant delays occur.

2. Shipping Partners

Brass Essence ships orders through trusted courier and logistics partners, including Delhivery, DTDC, Blue Dart, DHL, FedEx, or other reliable courier partners depending on the delivery location and service availability.

3. Delivery Time

Estimated delivery timelines after dispatch are:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote & Rural Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, natural disasters, or circumstances beyond our reasonable control.

4. Shipping Charges

4.1 Free shipping is available on orders above ₹1,999 within India.

4.2 For orders below the free shipping threshold, shipping charges (if applicable) will be calculated and displayed during checkout before payment.

4.3 Shipping charges are non-refundable except where required by applicable law or where Brass Essence has supplied an incorrect or defective product.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable) containing your tracking details.

Customers can track their shipment using the tracking link provided by the courier partner.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information while placing an order.

Brass Essence shall not be responsible for delivery delays, failed deliveries, or additional charges arising due to:

  • Incorrect or incomplete shipping address.
  • Customer unavailability.
  • Refusal to accept delivery.
  • Failure to pay applicable customs duties or taxes (for international shipments).

7. Inspection Upon Delivery

Customers are requested to inspect the package immediately upon delivery.

If the package appears damaged, tampered with, or if an incorrect product has been delivered, please notify us within 36 hours of delivery by emailing support@brassessence.in along with your order number and clear photographs or videos of the issue.

8. International Shipping

International shipping may be available for selected destinations.

Customers are solely responsible for any customs duties, import taxes, local taxes, clearance charges, or other government-imposed fees applicable in the destination country.

Brass Essence is not responsible for delays caused by customs authorities or international shipping regulations.

9. Failed Delivery & Returned Shipments

If an order is returned due to:

  • Incorrect or incomplete shipping address,
  • Customer unavailability,
  • Refusal to accept delivery,
  • Failure to pay applicable customs duties or taxes (for international shipments),

the customer will be responsible for any additional shipping or re-delivery charges before the order can be shipped again.

10. Delayed Deliveries

While we make every effort to ensure timely delivery, Brass Essence shall not be liable for delays caused by:

  • Natural disasters
  • Severe weather conditions
  • Public holidays
  • Government restrictions
  • Transport disruptions
  • Courier partner delays
  • Events beyond our reasonable control

11. Contact Us

Business Name: A Budgeet Hardware (Operating under the brand name "Brass Essence")

📧 Email: support@brassessence.in

🌐 Website: https://brassessence.in

📞 Phone: +91 9110656567

📍 Address:
A Budgeet Hardware
No. 69/3, 8th Cross, Ashok Nagar,
B.S.K. 1st Stage,
Bengaluru – 560050, Karnataka, India