Last Updated: 05-07-2026
Welcome to Brass Essence. These Terms of Service ("Terms") govern your access to and use of our website (https://brassessence.in) and the purchase of products offered by Brass Essence. By accessing our website, browsing, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
1. Definitions
"Brass Essence", "We", "Us", "Our" refers to Brass Essence and its proprietorship business.
"You", "Your", "Customer", "User" refers to any individual accessing or purchasing products through our website.
"Products" refers to all products displayed and sold through our website.
"Website" refers to https://brassessence.in.
2. Eligibility
2.1 You must be at least 18 years of age or access this website under the supervision of a parent or legal guardian.
2.2 By placing an order, you confirm that all information provided is accurate and complete.
3. Account Registration
3.1 You are responsible for maintaining the confidentiality of your account credentials.
3.2 Brass Essence reserves the right to suspend or terminate any account involved in fraudulent, abusive, or unlawful activities.
4. Orders & Acceptance
4.1 Placing an order on our website constitutes an offer to purchase.
4.2 An order is considered accepted only after payment confirmation and order confirmation from Brass Essence.
4.3 Brass Essence reserves the right to refuse, cancel, or limit any order due to product availability, pricing errors, suspected fraud, or any other legitimate business reason.
5. Shipping & Delivery
5.1 We endeavor to dispatch all in-stock confirmed orders within 24 hours of order confirmation, excluding Sundays and public holidays.
5.2 Delivery timelines shown on the website are estimates and may vary depending on the courier partner, destination, weather conditions, or other circumstances beyond our control.
5.3 Customers are requested to inspect the package immediately upon delivery. Any damage, shortage, or incorrect product must be reported within 36 hours of delivery.
5.4 International shipments may attract customs duties, taxes, or import charges payable by the customer.
6. Pricing & Payments
6.1 All prices displayed are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise specified.
6.2 We accept payment through secure payment gateways available during checkout.
6.3 Brass Essence reserves the right to modify prices without prior notice.
6.4 In the event of an incorrect price due to technical or human error, Brass Essence reserves the right to cancel or modify the order after informing the customer.
7. Returns, Exchanges & Refunds
7.1 Brass Essence accepts returns and exchanges only for products that are damaged, defective, or incorrectly supplied.
7.2 Customers must notify us within 36 hours of delivery by emailing support@brassessence.in along with the order number and clear photographs or videos showing the issue.
7.3 Returned products must be unused, uninstalled, and in their original packaging with all accessories, labels, and invoice.
7.4 Returns or exchanges will not be accepted for:
- Change of mind.
- Incorrect model, finish, colour, or size selected by the customer.
- Products that have been installed, used, modified, or damaged after delivery.
- Products returned without original packaging or invoice.
- Custom-made, special-order, clearance, or Final Sale products.
- Requests received after 36 hours of delivery.
7.5 If the claim is found to be genuine after inspection, Brass Essence may provide a replacement, exchange, refund, or store credit at its sole discretion.
7.6 Approved refunds will be processed to the original payment method within 5–7 working days.
7.7 The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, or payment service provider.
7.8 Brass Essence reserves the right to reject any return or refund request that does not comply with this policy.
8. Product Descriptions & Variations
8.1 We strive to display accurate product images, colours, finishes, dimensions, and descriptions.
8.2 Slight variations in colour, texture, grain, or finish may occur due to natural materials, handcrafted manufacturing, photography, or screen settings and shall not be considered defects.
9. Intellectual Property
9.1 All website content including logos, product designs, photographs, graphics, videos, text, and trademarks are the exclusive property of Brass Essence unless otherwise stated.
9.2 No content may be copied, reproduced, modified, or distributed without prior written permission.
10. Prohibited Use
You agree not to:
• Use the website for unlawful or fraudulent purposes.
• Attempt to interfere with website security or functionality.
• Copy or misuse our content.
• Misrepresent Brass Essence or its products.
• Resell our products without prior written authorization.
11. Disclaimer of Warranties
11.1 Unless otherwise expressly stated, all products are sold on an "As Is" and "As Available" basis.
11.2 Brass Essence does not guarantee uninterrupted website availability or error-free operation.
12. Limitation of Liability
12.1 Brass Essence shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
12.2 Our maximum liability shall never exceed the amount paid for the specific product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold Brass Essence harmless against any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms or misuse of our website.
14. Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection, processing, and storage of your information as described therein.
15. Force Majeure
Brass Essence shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation delays, governmental restrictions, war, or supply chain disruptions.
16. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms or your use of this website shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.
17. Changes to These Terms
Brass Essence reserves the right to modify or update these Terms of Service at any time without prior notice.
The latest version will always be published on this page with the updated revision date.
Continued use of the website after any changes constitutes your acceptance of the revised Terms.
18. Contact Us
Business Name: A Budgeet Hardware (Operating under the brand name "Brass Essence")
📧 Email: support@brassessence.in
🌐 Website: https://brassessence.in
📞 Phone: +91 9110656567
📍 Address: A Budgeet Hardware, No. 69/3, 8th Cross, Ashok Nagar, B.S.K. 1st Stage, Bengaluru – 560050, Karnataka, India
