Frequently asked questions
What is the return policy?
We accept returns within 7 days of delivery if the product is unused, in its original packaging, and in resalable condition. Custom or personalized orders are not eligible for return. To initiate a return, please contact our support team with your order details.
Are any purchases final sale?
Yes, items purchased under discounts, clearance, or custom-made orders are considered final sale and cannot be returned or exchanged.
When will I get my order?
We normally dispatch orders within 24 hours using premium carriers. Delivery timelines are:
Metro Cities (Prepaid): 2–5 working days
Non-Metro Cities (Prepaid): 3–7 working days
Metro Cities (COD): 4–8 working days
Non-Metro Cities (COD): 5–9 working days
Where are your products manufactured?
Our products are manufactured in Italy, China, and Germany, combining premium craftsmanship, global design excellence, and modern precision.
How much does shipping cost?
Shipping charges are as per actuals and will be calculated at checkout based on your location, order weight, and delivery method.